Refund policy
At MoxChannel, we are dedicated to ensuring customer satisfaction with our range of services, from SEO optimization to video editing, thumbnail design, and more. We understand, however, that there might be circumstances where you are not completely satisfied and consider requesting a refund. In such a case, the following refund policy applies:
1. General Conditions for Refunds
Customers can request a refund within 14 days of the initial purchase of the service. We strongly recommend our customers evaluate the suitability of our services during this period.
2. Conditions for Service Plans
For our three service plans: “Standard Quality Plan”, “High Quality Plan”, and “Premium Quality Plan”, the following conditions apply:
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3-month “Standard Quality Plan”: A full refund will be granted if no service under the plan has been rendered. If any service has been started, the refund amount will be prorated based on the services used.
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6-month “High Quality Plan” and 12-month “Premium Quality Plan”: A full refund will be issued if no services under the plan have been initiated. For services partially rendered, the refund will be calculated on a prorated basis. If over 50% of the services have been rendered, no refund will be granted.
3. Non-refundable Services
Please be aware that some services are non-refundable:
- Custom services which involve personal input from the customer.
- Services that have been completed and approved by the customer.
- Monthly subscription fees for ongoing services.
4. Refund Process
To request a refund, please contact us at [Support Email]. Include the details of the services you would like a refund for and your reasons for the refund request. We aim to process all refund requests within seven (7) business days.
5. Refund Method
Refunds will be issued via the original payment method. If this is not possible, we will work with you to arrange a suitable alternative method.
6. Changes to the Refund Policy
We reserve the right to change this refund policy at any time. Any changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review our refund policy periodically to stay informed about our practices.
Please note that this is a general policy and some specifics may vary. This policy does not affect your statutory rights.
Thank you for choosing MoxChannel. We are committed to serving you with professionalism, integrity, and a high regard for customer satisfaction.
